This Privacy Policy describes how Syntero, A Professional Corporation (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you use our website syntero.law (the “Site”) and our services, including SMS/text messaging communications. By using the Site or providing us with your information, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect several types of information from and about users of our Site:

1.1 Personal Information

Personal information you provide directly to us may include:

Name and contact information (email address, phone number, mailing address)
Account credentials (username and password)
Payment information (credit card details, billing address)
Communications preferences and opt-in consent for SMS/text messages
Any other information you choose to provide

1.2 Automatically Collected Information

When you access our Site, we may automatically collect:

Device information (IP address, browser type, operating system)
Usage data (pages visited, time spent, links clicked)
Cookies and similar tracking technologies
Location information (with your permission)

2. SMS/Text Messaging

2.1 Consent and Opt-In

By text messaging us or providing us with your mobile phone number through email, you are opting in to receive text messages from us and expressly consent to receive automated marketing, promotional, transactional, and informational text messages from or on behalf of us at the phone number you provided. Consent is not a condition of purchase. Message frequency varies. You may receive recurring messages.

We do not have an opt in form on the Site or any other opt in web form, so the exclusive means for you to opt in to receive text messages from us is by text messaging us. We do not share your mobile opt in or SMS information with any other companies.

You can text us for information regarding our services. By texting us, you agree to receive conversational messages from us. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit https://www.syntero.law/privacy-policy/ to see our privacy policy and our Terms of Service.

2.2 Types of SMS Messages

We may send you the following types of text messages:

Promotional offers and marketing communications
Appointment reminders and confirmations
Account alerts and security notifications
Customer service communications
Surveys and feedback requests

2.3 Message and Data Rates

Message and data rates may apply for any messages sent to or from us. The number of messages you receive will vary depending on your interactions with us and your preferences. If you have any questions about your text plan or data plan, please contact your wireless provider.

2.4 Opting Out

You may opt out of receiving text messages from us at any time by:

Texting “STOP,” “END,” “CANCEL,” “UNSUBSCRIBE,” or “QUIT” to the number from which you received the messages
Following the opt-out instructions provided in our text messages
Contacting us using the information provided in the “Contact Us” section below

After you opt out, you will receive a confirmation message, and no further messages will be sent to your phone number unless you opt back in. Please note that opting out of marketing messages will not affect transactional or relationship messages, such as order confirmations or account security alerts.

2.5 Getting Help

For help with text messages, text “HELP” to the number from which you received messages, or contact us in the “Contact Us” section below. Supported carriers include major U.S. carriers. Carrier delays or errors may occur.

2.6 Mobile Number Changes

You are responsible for notifying us if you change your mobile phone number or if the number you provided is reassigned. Failure to do so may result in us sending messages to the individual who acquires your old number.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

Provide, maintain, and improve our services
Process transactions and send related information
Send you promotional communications, including via SMS/text (with your consent)
Respond to your inquiries and provide customer support
Send administrative information, such as updates to our terms and policies
Monitor and analyze usage and trends
Detect, prevent, and address security, fraud, or technical issues
Comply with legal obligations

4. How We Share Your Information

We may share your personal information in the following circumstances:

Service Providers: We do not share share information with third-party vendors who perform services on our behalf, such as email delivery platforms, payment processors, hosting providers, and analytics services. We do not share your SMS information with any other companies.
Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred.
Legal Requirements: We may disclose information if required by law or in response to legal process.
Protection of Rights: We may share information to protect our rights, property, or safety, or that of others.
With Your Consent: We may share information with your consent or at your direction.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to collect information about your browsing activities. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our Site.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

Access: Request access to the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information.
Opt-Out: Opt out of certain data processing activities, such as marketing communications.
Data Portability: Request a copy of your personal information in a portable format.

To exercise these rights, please contact us using the information in the “Contact Us” section below.

9. Children’s Privacy

Our Site is not intended for children under the age of 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. International Data Transfers

If you are accessing our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. By using our Site, you consent to such transfers.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell your personal information. To exercise your CCPA rights, please contact us as described below.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a new effective date. Your continued use of the Site after any changes indicates your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Syntero, A Professional Corporation
1046 Al Tahoe Blvd., Suite 13583
South Lake Tahoe, CA 96151
Email: info@syntero.law
Phone: 925-905-9050